It’s important to us that we make it easy for the Hub to connect to as many networks as possible, and it’s a goal shared by Particle, the company that makes the WiFi module we use in the Hub. Find out more about our WiFi modules here.

There are many types of WiFi networks, and our WiFi module does not currently support all of them. The CleverPet Hub connects best with a traditional home network: simple networks with WPA/WPA2 encryption, with a single router from a reputable company (Apple, Netgear, Linksys, D­Link, etc.) without any fancy settings. The more your network diverges from the norm, the more likely you might encounter issues.

Trouble connecting? Types of networks with known connectivity issues:

  • 5.0 GHz signals: Some routers broadcast two signals, at 2.4 GHz and 5.0 GHz. If this is the case for your router, make sure you're connecting to the 2.4 GHz signal. If the signals have identical names and passwords, this can cause some trouble when connecting.
  • 802.11n-only networks: Our WiFi module is 802.11b/g. Most 802.11n networks are backwards compatible with 802.11b/g, but if yours isn't, the Hub will not connect.
  • Networks with "captive portal" security: A captive portal is the little website that comes up to ask you to sign in to a network or sign an agreement, like at a Starbucks. The Hub can't navigate these portals.
  • Enterprise networks: We’ve had mixed results connecting Hubs to enterprise networks, and Particle is working to better understand what causes the issue.

Have a WEP-encrypted network?

Routers using WEP encryption have a slightly different setup process, but are still able to connect to the Hub. See here for more details.

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