Shipping & Returns

How to cancel, change an address, can you return.

7 articles in this collection
Written by Pam, Customer Support Team Lead

I’ve just been told I need to pay more to get my package! What’s this about?

Written by Pam, Customer Support Team Lead
Updated over a week ago

The product I received is broken/defective. How can I get a replacement?

Written by Pam, Customer Support Team Lead
Updated over a week ago

The product I ordered isn’t a good fit for my pet. Can I return it?

Written by Pam, Customer Support Team Lead
Updated over a week ago

My address is wrong. What can I do?

Written by Pam, Customer Support Team Lead
Updated over a week ago

What if I want to cancel my order?

Written by Pam, Customer Support Team Lead
Updated over a week ago

I’ve been tracking my order, but it hasn’t moved. How can I find out where it is?

Written by Pam, Customer Support Team Lead
Updated over a week ago

Where do your products ship from?

Written by Pam, Customer Support Team Lead
Updated over a week ago